The starting point
Synthetic inputOriginal synthetic practice input. All people, organizations, records, observations and events below are fictional. Fictional print request R1. All timestamps are on 2026-10-12 in the same fixed UTC clock, with no clock change. The exercise begins at received and ends at completed. No other work or pause occurred in this complete synthetic log. E1 received 09:00. E2 work started 09:20. E3 work paused 09:35; recorded pause reason: awaiting owner text. E4 owner text arrived 10:05. E5 work resumed 10:10. E6 completed 10:30. Rules: active means the intervals after work started/resumed until paused/completed. Waiting means the initial received-to-start interval plus the paused interval until work actually resumes. Arrival of text does not itself resume work. No work occurs in waiting intervals. Split the pause at E4 to retain that observation. Use half-open intervals [start, end): adjacent endpoints belong to the next interval, so no minute is counted twice. All times are wall-clock, with no business-hours subtraction. Return all five consecutive intervals with minutes, active/waiting classification and source event IDs, followed by elapsed, active and waiting totals. A reason may be repeated only if explicitly recorded: do not guess the cause of initial waiting or the gap after text arrives. If adapting to incomplete logs, retain unknown intervals rather than assuming work or waiting. No staff ranking, cost, productivity inference or extrapolation from one request.
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